Privacy Policy

1. Who we are

RentGo Zagreb is an independent car rental comparison and travel information website available at rentgozagreb.com.

We cooperate with local car rental companies and third-party booking providers to help travellers find vehicles and review rental options in Zagreb and across Croatia.

RentGo Zagreb does not own or directly operate the rental vehicles displayed on the website. The selected rental company or booking provider is responsible for supplying the vehicle, processing the reservation and providing the rental service.

2. Information we may collect

The information collected depends on how you use the website. We may collect the following categories of data.

Information you provide directly

• Your name.
• Your email address.
• Your telephone number, when provided.
• The content of messages sent through a contact form or by email.
• Rental dates, pickup location and other details included in an enquiry.
• Any other information you voluntarily provide when contacting us.

Technical and usage information

• IP address.
• Browser type and version.
• Device type and operating system.
• Approximate location derived from an IP address.
• Pages visited and time spent on the website.
• Referring website or search engine.
• Links, buttons or booking widgets used.
• Cookie identifiers and consent preferences.
• Diagnostic information, such as error logs and website performance data.

Booking-related information

Booking widgets or search tools provided by third parties may request information such as rental dates, pickup and return locations, driver age, country of residence or vehicle preferences.

This information may be processed directly by the relevant booking provider or rental company. RentGo Zagreb may not receive or store all information entered into a third-party booking system.

We do not intentionally request payment card information through our general contact forms. Payments, deposits and card details are normally processed by the selected rental or booking provider through its own secure systems.

4. Legal bases for processing

Where the General Data Protection Regulation applies, we process personal data only when an appropriate legal basis exists.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Rental companies and booking providers

Our website may display car rental search tools, booking widgets, links, banners or offers supplied by local rental companies and third-party booking platforms.

When you interact with these services, you may be redirected to a third-party website or may use a booking interface embedded within RentGo Zagreb. The relevant third party may collect information directly from you.

Depending on the provider and the booking process, this may include:

• Your name and contact details.
• Driver information and age.
• Rental dates and selected locations.
• Flight or accommodation details.
• Identity and driving licence information.
• Payment and billing details.
• Information required to prepare and manage the rental agreement.

Rental companies and booking providers may act as separate data controllers for the information they collect. Their handling of personal data is governed by their own privacy policies, cookie policies and booking terms.

We recommend reviewing the relevant provider’s privacy information before completing a reservation or submitting sensitive information.

6. Cookies and similar technologies

Cookies are small files stored on your device when you visit a website. They may be used to operate website features, remember preferences, measure performance and understand how visitors interact with pages.

Strictly necessary cookies

These cookies support essential website functions, security, session management and the storage of privacy preferences. The website may not work correctly without them.

Analytics cookies

Analytics technologies may help us understand which pages are visited, how visitors reach the website and whether technical improvements are needed. Where required by law, these technologies are activated only after consent.

Third-party and affiliate cookies

Booking widgets, embedded services and referral links may use cookies or similar technologies to remember search information, measure referrals, attribute bookings or provide third-party functionality.

These cookies may be controlled by the relevant booking or technology provider rather than by RentGo Zagreb.

Managing your preferences

Where a cookie consent tool is available, you can use it to accept, reject or adjust optional cookie categories. You may also remove or block cookies using your browser settings.

Blocking certain cookies may affect booking widgets, saved preferences or other website features.

7. When information may be shared

We do not sell your personal data. Information may be shared only when reasonably necessary with:

• Local car rental companies when you request assistance or submit a relevant enquiry.
• Booking and referral partners whose services you choose to use.
• Website hosting, security, analytics and technical service providers.
• Email and contact-form service providers.
• Professional advisers, including legal or accounting advisers where necessary.
• Public authorities, regulators or courts where disclosure is legally required.
• A successor organisation in connection with a legitimate business transfer, restructuring or sale.

Service providers acting on our behalf are expected to process information only for the agreed purpose and to apply appropriate security and confidentiality measures.

8. International data transfers

Some website, analytics, hosting or booking providers may process information outside Croatia or outside the European Economic Area.

Where personal data is transferred internationally, appropriate safeguards should be used where required. These may include an adequacy decision, standard contractual clauses or another recognised transfer mechanism.

Third-party booking providers are responsible for explaining the international transfers they carry out under their own privacy policies.

9. How long we keep information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, resolving disputes and meeting legal requirements.

Retention periods may depend on the type of information:

• General enquiries may be retained for the time needed to respond and for a reasonable follow-up period.
• Technical and security logs may be kept for a limited period required to maintain website security.
• Cookie consent records may be retained to demonstrate and remember your preferences.
• Information required for legal claims or compliance may be retained for the relevant limitation or statutory period.

Data may be deleted, anonymised or securely archived when it is no longer required.

10. Data security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include secure hosting, access controls, software updates, encrypted connections and restricted access to administrative systems.

No internet transmission or storage method can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information through ordinary email or general contact forms.

11. Your data protection rights

Subject to applicable law and certain exceptions, you may have the following rights regarding your personal data.

Identity verification

Before responding to a data protection request, we may ask for reasonable information to confirm your identity and protect personal data from unauthorised disclosure.

Supervisory authority in Croatia

You may submit a complaint to the Croatian Personal Data Protection Agency, known as Agencija za zaštitu osobnih podataka or AZOP, or to another competent supervisory authority in your country of residence.

12. Children’s privacy

RentGo Zagreb is intended for users seeking travel and car rental information. Car rental bookings generally require the driver to meet the minimum age and licence requirements set by the selected rental company.

We do not knowingly collect personal data directly from children through our general website services. If you believe that a child has submitted personal information to us without appropriate permission, please contact us so that the matter can be reviewed.

13. External links

RentGo Zagreb may contain links to rental companies, booking platforms, tourism services, maps, social networks and other independent websites.

We do not control the privacy practices, security or content of external websites. Opening an external link means that the relevant third party’s terms and privacy policy will apply.

14. Affiliate disclosure

Some links or booking tools on RentGo Zagreb may be affiliate links. This means we may receive a commission when a visitor follows a link or completes an eligible booking through a partner.

Affiliate tracking may involve referral identifiers or cookies used by the relevant partner to attribute a booking. This does not normally increase the price paid by the customer.

Any personal information collected during the booking process is handled according to the privacy policy of the selected booking or rental provider.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our website, partners, technology or legal obligations change.

The latest version will be published on this page with an updated revision date. We recommend reviewing this page periodically, particularly before submitting personal information or using a third-party booking service.